What data do we collect?
 

When you submit an enquiry for Bluefriars' services, we may ask for personal information. This may consist of your name, email address, postal address, telephone number and CV (if applicable).  If you choose not to provide such information, we may not be able to respond to you or provide information about our services. 
 

How is this information used?

We use your personal information to contact you about an enquiry you have submitted through this website.

​

How and where is my personal information shared?

We will keep your information confidential except where disclosure is required by law. Personal data about an individual's racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership (or non-membership), physical or mental health or condition, criminal offences, or related proceedings—any use of sensitive personal data is strictly controlled in accordance with Bluefriars privacy policy.

​

Sensitive personal data

As explained in our Privacy Notice there are certain categories of personal data (special category data) that are sensitive by nature. These categories include: data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and data concerning health.

​

Depending on the nature of the products and services that you engage us for, we may need to obtain your sensitive personal data - particularly in relation to health. In the case where we need to process special category (sensitive) data as described above, we will inform you at the time and seek your consent via our servicing agreement.

​

However, we may also disclose general statistical information regarding your use of our website in the following circumstances: 1) to prospective commercial partners; 2) in the event that we buy or sell any business or asset; 3) if Bluefriars Limited or substantially all of its assets are acquired by a third party; or 4) if required to do so by any applicable law, regulatory or legal obligation to enforce or apply our terms of use agreement or any other agreement, or if we believe such action is necessary to protect and defend the rights, property or personal safety of Bluefriars Limited’s employees, consultants, the site or its visitors.

​

Where is my information stored?

Information that you submit through this website is sent to a computer located in the UK. This is necessary to process the information and to send you the information you have requested. 

​

Information submitted by you may be transferred by us to our other offices and other reputable third party organisations which may be situated outside the UK/EEA European Economic Area. By submitting your personal data through this website, you agree to this transfer, storage and processing. We will hold your personal information on our systems for such time as is necessary for the relevant service, and/or for as long as is necessary to satisfy any legal, accounting or reporting obligations, or as necessary to resolve disputes.

​

There are restrictions on international transfers of personal data. No data may be transferred outside of the UK/EEA without first discussing it with Bluefriars compliance. Specific consent from data subjects must be obtained prior to transferring their data outside the UK/EEA, and Bluefriars compliance must assess the risks to data subjects that are involved.

​

Can I find out what personal information is held about me?

Under the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR) and the UK Data Protection Acts 1998 and  2018, you have the right to request a copy of the personal information we hold about you and to have any errors corrected. We will use reasonable endeavours to supply, correct or delete personal information about you and held by us. 

 

We may charge a fee for information requests and will ask you to provide proof of identity. Please address any requests regarding this to our registered office address. Under the Data Protection Act 1998 (and the provisions of the GDPR 2018) and EU GDPR, individuals are entitled, subject to certain exceptions, to request access to information held about them.

 

If we receive a subject access request, we will refer that request immediately to the  Compliance team. The  Compliance team may ask you to help us comply with those requests in accordance with article 12, 13 and 14 of the UK/EU GDPR . There are some exceptions which means Bluefriars  cannot legally provide such information. Should there be a security breach, this will be managed by the Compliance team, in accordance with the appropriate regulatory framework and rules and in accordance with articles 33 and 34 of the UK/EU GDPR  and in accordance with Bluefriars Privacy Policy.

 

If you have any concerns about how we collect, use, store, share, or otherwise process your personal information, we encourage you to contact us in the first instance so that we can investigate and resolve the matter promptly.

Complaints may relate to, for example:

• Marketing communications you believe you did not consent to receive.

• The way your personal information has been collected, stored, used, or shared.

• A request to access, correct, delete, or restrict your personal data that has not been actioned.

• The use of cookies or similar technologies on our website.

• Any other concern regarding our handling of your personal information.

 

You can contact us using the details below:

Email: Compliance@bluefriars.co.uk
Telephone:  020 7118 5590
Postal Address:  20 St.Dunstan’s Hill, London. EC3R 8HL

​

We will acknowledge receipt of your complaint within 30 calendar days and investigate it without undue delay. We will keep you informed of our progress and provide a written response explaining the outcome of our investigation and any action we have taken.

If we require additional time to complete our investigation, we will let you know the reason for the delay and provide a revised timescale.

If you remain dissatisfied with our response, you have the right to refer your complaint to the Information Commissioner's Office (ICO).

​

Information Commissioner's Office (ICO)

Website: https://ico.org.uk
Telephone: 0303 123 1113

 

Last updated July 2026